Return & Refund Policy

Thank you for shopping with our e-bike online store. We strive to ensure that our customers are completely satisfied with their purchases. If for any reason you are not completely satisfied with your purchase, we offer a 15-day return and refund policy. Products can only be sent back after being informed and approved by email. No refund will be made if products are returned without approval. We will provide you with a return merchandise authorization (RMA) number and a shipping label. Please ensure that the e-bike is in its original packaging with all accessories and manuals included. Once we receive the returned item, we will inspect it and process your refund within 5 business days.

  • Order Cancellation

Before shipment:

Free of charge. Please contact our customer service team.

After shipment:

To request an order cancellation after it has been shipped, the customer needs to pay a 10% processing fee. The customer is also responsible for the return shipping cost of $150. King Bull will provide a return shipping label, and the designated carrier will collect the return package. The customer may also choose self-return or arrange the return shipment by himself.

*note: If the customer chooses to arrange the return shipment by himself, King Bull will not be responsible for any damage, loss, or other accident to the shipment arranged by the customer.

  • Order Modification

Before Shipping
Free of charge. Please contact to continue this process.

Shipped but not received
Please contact to continue this process but we cannot guarantee that order modifications will be successful.

Please refer to the return policy to start a return and exchange if you prefer exchanging after the ebike has been delivered. Customers are responsible for the return shipping cost of $150 per ebike. You will be charged up to a 10% restocking fee (withheld from the refund). Please contact to continue this process.

  • Return

For product defects: Kingbull will do its best to service you and provide tech support to fix simple issues. Kingbull will also provide the replacement parts necessary and cover the entire repair fee associated with the damages.

For shipping damages: Kingbull will do its best to service you and provide all the parts necessary and cover the service costs.

Free replacement and return: Customers can reject a package due to shipping damage (functionally affecting use) or contact customer service for missing and critically damaged parts or other quality-related issues. Our customer service team will help to arrange the free replacement and return.

To better understand the problem and solve it effectively, photos and/or videos are REQUIRED as evidence.
*Definition of critically damaged items: the main structure of the product is deformed and affects its normal functions in any form.

To begin a return or exchange process, the following must apply:

  • All returns and refunds must be within 15days of receiving the bike.
  • All bikes over 10miles in total mileage cannot be refunded.
  • All bikes must not have any wear, dirt, scratches, or any signs of use and must be in the same packaging and condition as you received them, and must include all items in the box (battery, charger, keys, hardware, etc.). 
  • Non-quality problems of the return of the processing fee, freight and other expenses by yourself.

Note: the following situations will be seen as normal and will not apply to the free replacement or refund policy:

  • Minor damage to the outer packaging.
  • Minor scratches or paint loss on the product.
  • Damage to parts or wearing parts after excessive use.
  • Damage to parts or wearing parts after using for a certain while or a certain number of times.

Non-refundable items include, but are not limited to:

  • The products are from unauthorized dealers
  • The damage is man-made
  • Special orders
  • Promotional items or gift cards
  • Giveaways or freebies
  • All accessories other than bikes

*To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging, and you must include the original receipt or proof of purchase.

  • Refunds

Once our warehouse has received the returned product(s) and checked to confirm it meets our return condition, we will deduct any applicable fee and send the remaining refund according to the customer's original payment method.

Customers are encouraged to check with their credit card company and/or bank if the refund has not been posted on the account after two days it has been issued. Delays may occur due to the different fund transfer procedures in different financial institutions. Please contact us.

  • Customer Support

 If you have any questions or concerns about our return and refund policy, please contact our customer support team by email or phone.