Return & Refund Policy

Thank you for shopping with our e-bike online store. We strive to ensure that our customers are completely satisfied with their purchases. If for any reason you are not completely satisfied with your purchase, we offer a 15-day return and refund policy. Products can only be sent back after being informed and approved by email. No refund will be made if products are returned without approval. We will provide you with a return merchandise authorization (RMA) number and a shipping label. Please ensure that the e-bike is in its original packaging with all accessories and manuals included. Once we receive the returned item, we will inspect it and process your refund within 5 business days.

  • Order Cancellation

Before shipment: If you cancel the e-bike order that was placed in 2 hours, the processing fee will not be charged. If a customer ordered the wrong model and wants to place a new order, after the second order is received, there will be no charge for cancellation of the original order.

If you cancel orders that haven't entered the shipping process yet, 8% of the e-bike cost will be charged as a processing fee.

If you cancel the accessory order that was placed in 2 hours, the processing fee will not be charged. If it exceeds 2 hours, 25% of the order amount will be charged as a processing fee. 

After shipment: To request an order cancellation after it has been shipped, the customer needs to pay a 10% processing fee. The customer is also responsible for the return shipping cost of $150 . King Bull will provide a return shipping label, and the designated carrier will collect the return package. The customer may also choose self-return or arrange the return shipment by himself.

*note: If the customer chooses to arrange the return shipment by himself, King Bull will not be responsible for any damage, loss, or other accident to the shipment arranged by the customer.

  • Return

You have 15 calendar days to return an item from the date you received it.

* Non-quality problems within 15 days after receiving the product, we will charge 10% processing fee, if it is to change the model of the goods, no processing fee will be charged.

To begin a return or exchange process, the following must apply:

  • All returns and refunds must be within 15days of receiving the bike.
  • All bikes over 10miles in total mileage cannot be refunded.
  • All bikes must not have any wear, dirt, scratches, or any signs of use and must be in the same packaging and condition as you received them, and must include all items in the box (battery, charger, keys, hardware, etc.). 
  • Non-quality problems of the return of the processing fee, freight and other expenses by yourself.

Non-refundable items include, but are not limited to:

  • The products are from unauthorized dealers
  • The damage is man-made
  • Special orders
  • Promotional items or gift cards
  • Giveaways or freebies

*To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging, and you must include the original receipt or proof of purchase.

  • Refunds

When we receive the return of the e-bike which is non-quality problem, we offer refunds for the full purchase price of the e-bike, excluding shipping and processing fee. Refunds will be issued to the original payment method within 5 working day for the purchase.

If the order is quality problem, we offer refunds for the full purchase price of the e-bike, including shipping and processing fee. Refunds will be issued to the original payment method within 5 working day for the purchase.

  • Exchanges

We do not offer direct exchanges at this time. If you wish to exchange your e-bike for a different model, please initiate a return and place a new order.

  • Damaged or Defective Items

If your e-bike is damaged or defective, please contact us immediately. We will provide you with a return merchandise authorization (RMA) number and a shipping label. Once we receive the returned item, we will inspect it and send you a replacement e-bike or issue a refund.

  • Customer Support

 If you have any questions or concerns about our return and refund policy, please contact our customer support team by email or phone. 

Email: customers@kingbullbike.com