Return & Refund Policy

Thank you for shopping with our e-bike online store. We strive to ensure that our customers are completely satisfied with their purchases. If for any reason you are not completely satisfied with your purchase, we offer a 15-day return and refund policy. Products can only be sent back after being informed and approved by email. No refund will be made if products are returned without approval. We will provide you with a return merchandise authorization (RMA) number and a shipping label. Please ensure that the e-bike is in its original packaging with all accessories and manuals included. Once we receive the returned item, we will inspect it and process your refund within 5 business days.

  • Order Cancellation

Before shipment:

Free of charge. Please contact our customer service team.
customers@kingbullbike.com

After shipment:

To request an order cancellation after it has been shipped, the customer needs to pay a 10% processing fee. The customer is also responsible for the return shipping cost of $150. King Bull will provide a return shipping label, and the designated carrier will collect the return package. The customer may also choose self-return or arrange the return shipment by himself.

*note: If the customer chooses to arrange the return shipment by himself, King Bull will not be responsible for any damage, loss, or other accident to the shipment arranged by the customer.

  • Order Modification

Before Shipping：
Free of charge. Please contact customers@kingbullbike.com to continue this process.

After shipment：
No modifications can be made.Please refer to the return policy to start a return and exchange if you prefer exchanging after the ebike has been delivered. Customers are responsible for the return shipping cost of $150 per ebike. You will be charged up to a 10% restocking fee (withheld from the refund). Please contact customers@kingbullbike.com to continue this process.

  • Return

For product defects: Kingbull will do its best to service you and provide tech support to fix simple issues. Kingbull will also provide the replacement parts necessary and cover the entire repair fee associated with the damages.

For shipping damages: Kingbull will do its best to service you and provide all the parts necessary and cover the service costs.

replacement and return: Customers can refuse packages due to shipping damage (functionality affects use) or contact customer service for other quality related issues such as severely damaged products. Our customer service team will help arrange free replacement and return. Serious damage means that the main structure of the product is deformed and affects the normal function of the product in any way.For returns or and exchanges due to other reasons, the customer is responsible for the return shipping cost of $150 per e-bike and pays to pay a 10% processing fee. (Deducted from refund)

To better understand the problem and solve it effectively, photos and/or videos are REQUIRED as evidence.

Non-returnable items include, but are not limited to:

  • The products are from unauthorized dealers

  • The damage is man-made

  • Special orders

  • Promotional items or gift cards

  • Giveaways or freebies

  • All accessories other than bikes

To begin a return or exchange process, the following must apply:

  • All returns and refunds must be made within 15 days of receipt of the bike. after 15 days kingbull will no longer accept returns or refunds but will still offer a warranty, see warranty policy for warranty coverage.

  • All bikes over 10miles in total mileage cannot be refunded.

  • All bikes must not have any wear, dirt, scratches, or any signs of use and must be in the same packaging and condition as you received them, and must include all items in the box (battery, charger, keys, hardware, etc.). 

  • Non-quality problems of the return of the processing fee, freight and other expenses by yourself.

Please notice: If a customer decides to arrange the return shipment by himself and the request has been confirmed by Kingbull’s customer service team, it is the customer’s responsibility to ensure the safety of the shipping and the success of the return. The customer must choose the signature confirmation service for the shipment, and we highly recommend adding additional shipping insurance for the return package. Kingbull will not be responsible for any damage, loss, or other accidents to the shipment arranged by the customer.

    *To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging, and you must include the original receipt or proof of purchase.

    • Refunds

    Once our warehouse has received the returned product(s) and checked to confirm it meets our return condition, we will deduct any applicable fee and send the remaining refund according to the customer's original payment method.

    Customers are encouraged to check with their credit card company and/or bank if the refund has not been posted on the account after two days it has been issued. Delays may occur due to the different fund transfer procedures in different financial institutions. Please contact us.

    Non-refundable items include, but are not limited to:

    • The products are from unauthorized dealers
    • The damage is man-made
    • Special orders
    • Promotional items or gift cards
    • Giveaways or freebies
    • All accessories other than bikes

    • Customer Support

     If you have any questions or concerns about our return and refund policy, please contact our customer support team by email or phone. 

    Email: customers@kingbullbike.com