Shipping Policy
COSTS & DESTINATIONS
At King Bull, we value each and every single customer, and customer satisfaction is always our top priority. We are trying our best to speed up the process to make your package arrive as soon as possible. Your patience is highly appreciated. We thank you for your understanding.
Currently, we only provide FREE shipping to the lower 48 states in the US. And we DO NOT ship to PO BOXES or APO. Kindly notice that all of our products are tax-inclusive for all 48 states, you will not be charged with extra tax when purchasing at our online store in the United States.
Notice: E-Bikes Are Not for Sale to Persons Under the Age of 18. Underage riders MUST be accompanied by parents or adults when riding.
SHIPPING TIME
In-stock orders typically ship the next business day, unless otherwise noted on the product page.
For in-stock orders, we'll provide tracking number within 2 business days. A shipping confirmation email will be sent to your email once the order has shipped. The carrier is UPS/FedEx. It may take 3-10 days for your shipment to be scanned by UPS/FedEx. For any third-party shipping, we cannot provide any additional shipping information or documentation. Any delivery dates provided by Kingbull are estimates.
For pre-orders/backorders, please refer to the shipping date on the product page.
*Note: Some accessories are shipped internationally and may take 7-10 days.
SHIPPING CHANGES & ORDER CANCELLATION
Before shipping
Order Cancellation: No charge fee.
Change of Address: No charge fee.
Replacements and exchanges: Refund or reimbursement based on the actual amount
After shipping
Order Cancellation: If your order is shipped and cannot be modified, you may reject the package and 10% of the ebike cost will be charged as a cancellation fee.
The customer is also responsible for the return shipping cost of $150. Kingbull will provide a return shipping label, and the designated carrier will collect the return package.
Or the customer may also choose self-return or arrange the return shipment by himself. More information is provided on Refund Policy - Model Replacement & Return Part.
Please Note: We do not accept returns for accessories that are not quality problems.
Change of Address: If you successfully change your address, $20 will be charged as a processing fee. If you fail to change your address, you may refuse the package and 10% of the ebike cost will be charged as a reshipping fee. And the costomer is also responsible for the return shipping cost of $150.
Replacements and exchanges:
A)If you successfully exchange the item, $20 will be charged as a processing fee.
B) If you fail to change, you may reject the package and 10% of the ebike cost will be charged as a reshipping fee.
C) If you fail to reject the item and still want to cancel the order, 10% of the ebike cost will be charged as the processing fees and the costomer is also responsible for the return shipping cost of $150.
ORDER TRACKING
You can track your order and shipping & handling information on your account if you have registered one on kingbullbike.com. If you haven't registered on our site, you can also track your order here with your order number. For more shipping information, send an email to customers@kingbullbike.com. We will get back to you in 24 hours.
If you haven't received the bike, however, the logistics order shows the goods have been signed. In this situation, please contact us in 3 business days. Otherwise, after 3 working days, we will no longer deal with this issue, and customers need to contact the corresponding logistics company to solve this issue.