Product Protection Plan & Shipping Protection
Protect your e-bike with Kingbull’s Product Protection Plan and Shipping Protection, offered in collaboration with our trusted partner, Xcotton, to provide comprehensive coverage from delivery to everyday use.
1. PRODUCT PROTECTION PLAN
The Product Protection Plan provides extended protection for your e-bike beyond the standard manufacturer warranty, including accidental damage coverage, power surge protection, and extended warranty benefits.
Coverage begins on the original purchase date.
Protection Plan Options
| Plan | Duration | Accidental Damage | Power Surge | Extended Warranty | Total Coverage |
|---|---|---|---|---|---|
| 1 Year Plan | 1 Year | ✅ | ✅ | — | 1 Year Total Coverage |
| 2 Year Plan | 2 Years | ✅ | ✅ | — | 2 Years Total Coverage |
| 3 Year Plan | 3 Years | ✅ | ✅ | 1 Year | 3 Years Total Coverage |
Important Notes
- Coverage begins from the purchase date.
- Total claim value cannot exceed the original product price.
- Each Protection Plan applies to one individual e-bike.
- View the original warranty here.
Coverage
The Protection Plan may cover the following components in case of non-human damage or mechanical failure:
| Component | Coverage Details |
|---|---|
| Motor | Internal motor failure or inability to operate |
| Battery | Performance failure (excluding normal capacity degradation) |
| Controller | Electrical or circuit malfunction |
| Display | Screen failure or abnormal display |
| Sensors & Wiring | Sensor or wiring failure due to non-human damage |
| Charger | Internal malfunction preventing charging |
| Frame | Structural cracks or weld fractures |
| Brake System | Hydraulic system failure (excluding normal wear parts) |
| Forks | Manufacturing defects, suspension system failures. |
| Hub | Manufacturing defects, bearing issues, and welding defects. |
| Tires | Performance failure or structural damage not caused by normal wear |
Exclusions
The following situations are not covered:
| Excluded Item | Description |
|---|---|
| Consumables | Bearings, brake pads, chains, free hub bodies, handlebar grips, rubber moving parts, shifter and brake cables & casings, spokes, sprockets, stripped threads/bolts, tools, transmission gears, and other parts subject to normal wear and tear |
| Normal Battery Aging | Battery capacity naturally decreases with use |
| Appearance Damage | Scratches, paint peeling, plastic aging, cosmetic damage |
| Human Damage | Damage caused by collision, dropping, water immersion, improper use, or transportation |
| Unauthorized Modifications | Self-disassembly, unauthorized repairs, or modifications |
| Force Majeure | Losses caused by natural disasters, fires, wars, or other uncontrollable events |
How to Enroll
- Select the Product Protection Plan during checkout on the Kingbull website.
- A confirmation email will be sent with plan details and claim instructions.
- Coverage begins from the product purchase date.
Claim Process
If your product experiences a covered issue:
- Open the claim link included in your confirmation email.
- Contact the Xcotton Resolution Center (support@xcottons.com) and submit required documentation.
- Follow the claim instructions provided by the claims team.
Kingbull customer support can assist if additional help is needed.
Returns, Cancellations & Refunds (Protection Plan Only)
Returning or exchanging a product may result in the Protection Plan being adjusted, transferred, or canceled.
Refund Policy
| Timeframe | Refund Eligibility |
|---|---|
| Within 60 days | Full refund if no claims filed; partial refund if claims were made |
| After 60 days | Refund based on remaining coverage period minus claims and administrative fees (up to $50) |
For complete details, please review the Protection Plan Terms and Conditions.
2. SHIPPING PROTECTION
Shipping Protection provides coverage for loss or damage that may occur during transportation.
This optional service can be selected during checkout.
Coverage
| Event | Description |
|---|---|
| Lost Package | Tracking stops updating or marked delivered but not received. |
| Shipping Damage | Products damaged during transit. |
| Delivery Delay | Order arrives later than expected; one-time $5 USD (or local equivalent) compensation. |
| Wrong Delivery Address | Extra costs if carrier delivers to an incorrect address. |
Note: Applies only to orders with Shipping Protection purchased.
How to Purchase
- Select Shipping Protection during checkout.
- The protection fee will be added to your order total.
- Each order must purchase protection separately.
Claims Process
If your order is lost or damaged during shipping:
- Contact Xcotton support (support@xcottons.com) using the service details provided in your confirmation email.
- Provide required documentation such as shipping records or photos of the damage.
- Follow the claims process guided by the support team.
Kingbull customer support is available to assist if necessary.
Cancellation Policy (Shipping Protection Only)
| Situation | Refund Policy |
|---|---|
| Order not yet shipped | Shipping Protection may be canceled for a full refund |
| Order already shipped | Shipping Protection cannot be canceled |
DISCLAIMER
Coverage and claims for Product Protection Plans and Shipping Protection are provided and administered by Xcotton (in partnership with AIG).
Kingbull offers these services as a retailer and provides customer support assistance when needed.
Customers are encouraged to review the full Protection Plan Terms and Conditions for detailed coverage information.
CONTACT SUPPORT
Kingbull Customer Support
Official Website: https://www.kingbullbike.com
Email: customers@kingbullbike.com
Protection Plan Provider – Xcotton
Official Website: https://sp.xcottons.com
Email: support@xcottons.com